If the KYC Status is pending: Do not worry if the status is pending - it means we are reviewing the details. You can still continue playing and deposit/withdraw money from your account. For any further assistance on this, you can write to us at firstname.lastname@example.org.
If the KYC Status is rejected: Please be informed that your KYC might be rejected due to any of the following reasons:
- Document images are not clear
- Uploaded any random image
- Uploaded KYC shows the user is under 18 years of age
- NRI KYC
- International KYC
- Mismatch in KYC and Bank details
- Minor's PAN card
- Restricted State KYC details
If it is not due to any of these reasons, please write to us at email@example.com.