My KYC status is pending/rejected. What should I do now?

If the KYC Status is pending: Do not worry if the status is pending - it means we are reviewing the details. You can still continue playing and deposit/withdraw money from your account. For any further assistance on this, you can write to us at

If the KYC Status is rejected: Please be informed that your KYC might be rejected due to any of the following reasons:

  • Document images are not clear
  • Uploaded any random image
  • Uploaded KYC shows the user is under 18 years of age
  • International KYC
  • Mismatch in KYC and Bank details
  • Minor's PAN card
  • Restricted State KYC details

If it is not due to any of these reasons, please write to us at

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